Shipping Policy

At TerraJoy, we are committed to providing a smooth and transparent shopping experience. This Shipping Policy explains how and when orders are processed and delivered.

Order Processing Time (Handling Time)

All orders placed with TerraJoy are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

Our order cutoff time is 5:00 PM ET. Orders placed after this time will be processed on the next business day.

Shipping Times (Transit Time)

Once your order has been processed and shipped, the estimated delivery time is 7–10 business days. Delivery times are estimates and may vary depending on the shipping carrier and destination.

Shipping Costs

TerraJoy offers free shipping on all orders within the UK .

Shipping Carriers

We work with reliable shipping carriers, including FedEx, UPS, and USPS. The carrier used for your order is selected based on service availability and delivery efficiency.

Shipping Destinations

At this time, TerraJoy ships only within the UK. International shipping is not currently available.

Order Tracking

After your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information typically becomes active within 24–48 hours.

Important Notes

Address Accuracy: Please ensure your shipping address is complete and accurate at checkout.
Delivery Delays: Shipping times may be affected by weather conditions, carrier delays, or high-volume periods such as holidays.
Lost or Delayed Packages: If your tracking shows delivered but you have not received your package, please contact us and we will assist you in coordinating with the carrier to resolve the issue.

Contact Us

If you have questions about shipping or your order status, please contact us:

Email: support@terrajoy.shop
Phone: +1 (855) 591-2370